Jeff Slavin¶
Lead Technical Writer | API, Cloud & Edge | Docs as Code & GitOps
Miami, FL · jslavin.docs@gmail.com · LinkedIn · GitHub
Summary¶
Technical writer and documentation lead with 10+ years across API, cloud, edge, IoT, and DevSecOps. Owns documentation end to end for users and developers, spanning information architecture, Docs as Code, and content structured for self-service and AI retrieval. Cuts support tickets by 30% and takes partner integrations from weeks to days.
Experience¶
Artisan Studios¶
Senior Technical Writer
Nov 2024 – Present · Remote
- Author design documentation for a secure AWS edge platform (Kubernetes, Argo CD, GitOps) whose rollout cut retail client hardware costs by 40%
- Create process flow and network topology diagrams from working sessions with solutions architects and developers, shortening architecture review cycles by 25%
- Codify triage, diagnostics, and escalation for 65 Prometheus alerts in the DevSecOps runbook used by on-call engineers
- Write the 160-page user guide for managing clusters, nodes, namespaces, workloads, and applications across distributed edge locations
- Document the access control model, secrets management, and certificate handling across user and machine-to-machine authentication
ClearBlade¶
Lead Technical Writer
Oct 2022 – Nov 2024 · Remote
- Owned three product documentation sets end to end, standardizing topic-type architecture and templates on the developer platforms
- Implemented a Git-based Docs as Code workflow with CI/CD publishing, maintaining SDK and library documentation across 23 repositories
- Documented the OpenAPI specification behind the interactive API reference and SDK generation, reducing partner integration time from weeks to days
- Authored the migration guides that moved 250+ enterprises off GCP IoT Core onto ClearBlade, cutting support tickets by 30%
- Rebuilt Confluence content into a self-service portal in Scroll Sites, with a new taxonomy that raised search success rates by 60%
- Restructured Confluence topics to be self-contained and consistently labeled, then revised them to improve Rovo's RAG-based AI answers across question types
- Advised the technical support organization on end-user documentation practices, shaping how the team delivered guidance to customers
ODEM¶
Technical Writer
Mar 2018 – Oct 2022 · Remote
- Built the knowledge base for a Web3 credentialing platform that issued 4,800+ blockchain diplomas, covering onboarding, wallet setup, and credential verification
- Detailed 14 smart contract use cases with swimlane diagrams, platform screenshots, and a glossary for the 28-page Program Staking and Token Architecture white paper
- Wrote the Ethereum-to-Algorand migration guides for ODEM token and credential holders
MobiWork¶
Technical Writer
Feb 2017 – Nov 2017 · Delray Beach, FL
- Delivered a mobile-first knowledge base for a workforce management SaaS platform, covering field technician workflows, scheduling, and client onboarding
AT&T / Randstad Technologies¶
Technical Writer
Jun 2014 – Dec 2016 · Remote
- Standardized ITIL-compliant service assurance workflows for network operations, developing the interface agreements and job aids that route cross-team escalations
Skills¶
Documentation Strategy¶
Content Strategy · Information Architecture · Taxonomy and Metadata · Style Guide Development · AI-Ready Content Structuring
Deliverables¶
REST API and SDK Documentation · Knowledge Bases · Quick Starts and Tutorials · Migration Guides · Administrator and User Guides · Runbooks
Cloud and Infrastructure¶
AWS · GCP · Amazon EKS · Kubernetes · Docker · Terraform · Argo CD · Prometheus · Grafana · Linux
Documentation Tools¶
MkDocs · GitBook · Confluence · Scroll Sites · Zendesk · Mermaid · Lucidchart
Development and Automation¶
Git · GitHub Actions · Bitbucket · Jenkins · Jira · Postman · OpenAPI · Swagger · Python · Bash · YAML · JSON · Markdown
Technical Domains¶
Cloud and Edge Computing · IoT · API Integration · Cybersecurity · IAM · Zero Trust Architecture · Cloud Networking · GenAI · RAG
Methodologies¶
Docs as Code · GitOps · DevOps · DevSecOps · CI/CD · IaC · SRE · Agile/Scrum · ITIL
Certifications¶
PMP · ITIL Expert
Education¶
Florida Atlantic University
MBA · BBA, Management Information Systems