Jeff Slavin¶
Technical Writer & Documentation Lead
Miami, FL · jslavin.docs@gmail.com · LinkedIn · GitHub
Summary¶
Strategic technical writer and documentation lead with 10+ years of experience distilling complex API, cloud, edge, IoT, cybersecurity, and DevSecOps concepts into clear user and developer documentation. Leads information architecture, Docs as Code, and GitOps initiatives that enable scalable self-service, cutting support tickets by 25–30% and accelerating integrations from weeks to days.
Experience¶
Artisan Studios¶
Senior Technical Writer
Nov 2024 – Present · Remote
- Author design documentation for a secure AWS edge platform (Kubernetes, Argo CD, GitOps), accelerating the rollout of a new architecture that reduces retail client hardware costs by 40%
- Design architecture diagrams and process flows with solutions architects to standardize GitOps, IAM, secrets management, and zero-trust patterns, cutting architecture review cycles by 25%
- Codify a DevSecOps runbook for 50+ Prometheus alerts, standardizing triage, diagnostics, and incident response to reduce MTTR
- Develop the administrator guide and operational standard for the GitOps-based AWS edge platform, enabling Amazon EKS self-service for application teams
ClearBlade¶
Lead Technical Writer
Oct 2022 – Nov 2024 · Remote
- Defined IoT and edge computing documentation strategy, information architecture, and style guidelines, creating templates that cut review cycles by 40%
- Implemented a Git-based Docs as Code workflow integrated with CI/CD pipelines, ensuring documentation shipped in sync with product releases
- Automated SDK generation (Python, Java, Node.js) from OpenAPI 3.0 specifications, cutting partner integration time from weeks to days
- Authored GCP IoT Core-to-ClearBlade migration guides adopted by 250+ enterprises, reducing migration support tickets by 30%
- Transformed Confluence documentation into a self-service portal using Scroll Viewport, increasing search success rates by 60% through a redesigned information architecture and taxonomy
ODEM¶
Technical Writer
Mar 2018 – Oct 2022 · Remote
- Developed knowledge bases for a Web3 credentialing platform, cutting onboarding time by 30% and driving a 99% claim rate for 4,800+ blockchain diplomas
- Spearheaded Ethereum-to-Algorand migration guides, reducing support tickets by 25%
MobiWork¶
Technical Writer
Feb 2017 – Nov 2017 · Delray Beach, FL
- Authored a mobile-first knowledge base for a workforce management SaaS platform, reducing field technician training time by 25% and accelerating client onboarding
AT&T / Randstad Technologies¶
Technical Writer
Jun 2014 – Dec 2016 · Remote
- Standardized ITIL-compliant service assurance workflows by developing interface agreements and job aids, reducing cross-team ticket escalations by 25%
Skills¶
Documentation Strategy¶
Content Strategy · Information Architecture · Knowledge Management · Style Guide Development · Docs as Code · Cross-Functional Team Leadership
Deliverables¶
REST API Documentation · SDK Documentation · Product Integration Guides · Migration Guides · Developer Onboarding Guides · Runbooks · Technical Diagrams · User Guides
Cloud and Infrastructure¶
AWS · GCP · Linux · Terraform · Docker · Kubernetes · Amazon EKS · Prometheus · Grafana · Argo CD · AWS CLI · gcloud CLI
Documentation Tools¶
MkDocs · Astro · GitBook · Confluence · Scroll Sites · Zendesk
Developer and Automation Tools¶
Git · GitHub · GitHub Actions · Bitbucket · Jenkins · VS Code · Postman · Swagger · OpenAPI 3.0 · Jira
Technical Domains¶
Cloud Computing · Edge Computing · Cybersecurity · IAM · Zero Trust Architecture · Cloud Networking · IoT · SaaS · API Integration · GenAI · Blockchain · Web3
Methodologies¶
GitOps · DevSecOps · SRE · CI/CD · IaC · DevOps · Agile · Scrum · ITIL
Languages and Data Formats¶
Python · Bash · YAML · JSON · HTML · CSS · Markdown
Visualization and Design¶
Mermaid · Figma · Lucidchart · Visio · diagrams.net
Certifications¶
PMP · ITIL Expert
Education¶
Florida Atlantic University
MBA · BBA, Management Information Systems